KraSharon Oliver

11811 Asher Ln.

Balch Springs, TX 75180

(214)457-6152

oliverkrasharon@yahoo.com

 

 

Senior Position in Customer Service, Banking and Administrative.

Highlights of Qualifications:

 

Five years of customer service experience Imaginative problem solver with exceptional organizational skills, Ability to plan, initiates, and carry out ideas and programs Ten years proficient computer skills (Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows X, Microsoft office, XP Professional).

 

Employment History:

09/2012- Present                              Intermountain Staffing (UPS)                                           Coppell, TX

Mail Handler

·     Set up the warehouse by zip codes

·     Sorted flat mail and large boxes by zip code

·     Made sure the different locates had the labels and tags that they need

·     Cleaned up the warehouse after every shift

 

12/2010- 07/2011                               Kelly Services   (Chase Mortgage)                                  Lewisville, TX

Loss Mitigation Negotiator

·     Interacted with customers to accurately and timely resolve customer issues regarding all aspects of     

·     Delinquent government and conventional mortgage loans including: complex inquiries, account updates, customer complaints, document generation, research request generation, follow-up and escalation of issues as necessary.

·     Generated outbound calls with delinquent borrowers who were considered high-risk or with associated third parties.

·     Provided information on status, transaction, or account activity; research disputed items and other inquiries; resolved delinquencies and negotiated an equitable payment arrangement; evaluated and selected appropriate workout remedies for conforming loans and referrer non-conforming loans to Loss Mitigation.

·     Resolved calls at the first point of contact when responding to incoming phone calls regarding          customer service aspects of mortgage loans.

·     Responded to customer inquiries where loans were in Ch. VII Bankruptcy or foreclosure.

·     Responded to escalated issues when necessary.

 

·     4/2010-11/2010                      Mary Kay Warehouse                                                                     Dallas, TX                              Order Puller/Customer Service (Seasonal)

·     Managed day to day work schedule for distributors with customers about E.T.A. for orders.

·     Schedule calls that need to be set up at certain time for orders.

·     Email reports to management for escalated issues

·     Dispatch calls in according to customer contract and importance

·     Email reports to management for large important accounts

 

·     11/2008 -1/2010                                FedEx Warehouse                                                       Dallas. TX

·     Order puller

·     Recorded all goods shipped and received to warehouse, prepared mailing labels.

·     Loaded and unloaded trucks, kept inventory of all products that were pulled.

·     Responsible for preparing invoices weekly and communicating external commitments to the clients.

 

9/2007- 12/2008                   Aegis Communications /BNSF Railroad                                           Irving, TX                     Customer Service Rep/Dispatcher           (Seasonal)

·     Dispatched drivers to transport rail crew safely, promptly and provided complete and accurate information to both customer and drive

·     Selected drivers from driver availability report, reviewed orders from railroads and assigned drivers to trips. Provide prompt and excellent Customer Service 

 

 

Education 

Skyline High School                          G.e.d                                             2005

Eastfield College            Business Management                                Present